Online Survey

Your NAME (optional)
Your Email address (optional)
How did your hear about us?
Are you a commercial or residential customer?
Commercial Residential Both

What did we do for you?

What type of equipment was it?

How would you rate your initial telephone contact with us?

1=Poor  2  3  4  5  6  7  8  9  10=Excellent

Was your appointment scheduled at a time convenient for you?


How would you rate the knowledge level of the service person or installer?

1=Poor  2  3  4  5  6  7  8  9  10=Excellent

How clearly and adequately was the work explained to you at the end of the job?

1=Poor  2  3  4  5  6  7  8  9  10=Excellent

Was our service person or installer clean and well groomed?
Yes No Don't Know

Did our service meet your expectations?

1=Not met  TO 10=Exceeded

Is our affiliation with local mechanical trade unions and the training that they provide their members important to you?

1=Not very important  TO 10=Very important

Did you seek out competitive bids from other companies?
Yes No
 
If yes, how many

How would you rate the competitiveness of our pricing?

1=NOT competitive TO 10=VERY competitive

How would you rate your overall experience with Hermes Service and Sales?

1=Poor  2  3  4  5  6  7  8  9  10=Excellent

Will you use Hermes Service and Sales again?
Yes No Don't Know

How likely are you to recommend Hermes Service and Sales to someone else?

1=NOT Likely  2  3  4  5  6  7  8  9  10=Very Likely

What can we do to enhance your service experience?

Comments

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